Note: The processing order normally takes 2 to 4 working days.  And if you have

any question, please contact with our Customer Service through

 officialuggstore@yahoo.com.  It usually takes 7 to 14 business days to arrive, but the

shipping time will be highly depended on the courier company and local

customs/duties. We really can not promise the exact time.  So we are not

responsible for any delaying delivery.  If you can not accept this, please do not

order or cancel your order in 24 hours.  Much thanks for your understanding.

What are the Shipping costs? 

Shipping charges depend on the destination and the total weight of the order.

Exact shipping costs are calculated and displayed upon checkout and are

automatically added to the order total.

What if I wish to cancel my order? 

If you wish to cancel your order, please contact with us in 24 hours after you

placed the order.

How long do you anticipate the order will take to be filled?

Orders are processed on the same day the payment is approved by Pay Pal. 

 How long do you anticipate the order will take to be shipped to the address of the

customer? 

  We aim to dispatch all orders within 2 or 3 business days of receiving them. Due

to it is an international delivery, delivery of items normally takes 7 to 14 working

days after dispatch depends on destination.

Details of courier used?  Or method of shipment? 

  All deliveries are with Express Mail Service(EMS)  then USPS.

Does the customer need to be home to sign for the delivery of the goods? 

  We advise that either you or someone you can sign for you be available for

delivery.

Return & Exchange policy

We are committed to your complete satisfaction.Before easy exchange & return

goods,you must contact us before sending items back,we will provide you the

return address. All items returned must be in their original condition i.e. not worn,

altered or washed, with all tags attached. We will return you payment in three days

after getting the return goods.Please noted that all returned items are subject to a

20% restocking fee. Shipping and handling charges are non-refundable. 

We do not cover the shipping cost of returns or exchanges of right order package,

you will be responsible for the shipping and handling costs. Additionally, we

recommend that you add tracking and insurance for your own protection, as we

cannot be responsible for lost shipments.

All returned merchandise should be sent to the shipping address we email you

after you get our feedback!